If you are not entirely satisfied with your purchase, simply return the item within 30 days. Refunds will be issued in the same method of payment as the original payment. Please note delivery fees are not refundable once the order has shipped. HOFF will manage for free the return of the first pair per order (only for Countries of the Europe 1). For other countries, charges for return will be borne by the customer.
To make a return you just have to fill in the following form.
In order for a return to be accepted by HOFF, it must comply with the following conditions:
The product is returned in perfect state, without having been used.
The product has not suffered any damage for inadequate use.
The product is in same conditions as it has been delivered, keeping the original box and all the initial contents (labels, cleaning cloth and other elements that may contain)
Conservation of the original packaging. It is part of the product price. In consequence, in case the product is not returned in its original box (keeping labels, cleaning clothes and other items it may content) the price of the product will be depreciated.
In case the product is not received in its original packaging - as indicated above, we reserve the right to deduct those items that are missing or that are not in original condition from the total price.
Once the return is refused, the customer will have 3 months to pickup the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity.
Send an e-mail to firstname.lastname@example.org with the subject:
Return ApplicationInclude the order reference and/or the name which appeared on the orderSend the package through the postal service that you consider appropriate to:
THE HOFFBRAND SL
C/ Juan de Herrera 39
03203 Elche (Alicante)
+34 966 655 980
Shipping costs are borne by the customer.
Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same method of payment you used to pay for the order. The original shipping costs will not be refunded.
The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank.
We do not replace items. If you want to change an article for a different size or colour, you must return the item and apply for a refund, and then place another order for the item in the desired size or colour. Once the returned item has been received, we will issue a refund through the same method of payment you used in your order.