What are the conditions for a return?
You can return our shoes within a maximum period of 30 calendar days from the date of receipt of the product. The shoes must be returned in perfect condition, in their original box, and with all the accessories.
In the case of Moleskine diary returns, the original plastic film must be kept.
The sneakers wipes must be returned in their original packaging and with the box closure.
The sunglasses in collaboration with Kaleos must be returned in perfect condition, in their original packaging, and with all accessories.
GIFT CARD and personalized sneakers will not be accepted for return.
How to return an order?
Are size or model exchanges available?
Who is responsible for the return shipping costs?
|Spain - Península||24 - 48h business days||Free shipping||Free||SEUR||SEUR|
|Balearic Island and Portugal||2 -3 business days||Free shipping||Free||SEUR||SEUR|
|Europe 1 - Germany, France, Belgium, Italy, Luxembourg, Netherlands, Monaco||3 - 5 business days||Free shipping||Free||UPS||UPS|
|Europe 2 - Poland, Austria, Denmark, Ireland, Czeck Republic, Sweden||4 - 7 business days||Free shipping||9,95€||DPD GROUP||UPS|
|Europa 3 - Hungary, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Greece||4 - 7 business days||9,95€||14,95€||UPS||UPS|
|Europa 4 - Cyprus, Malta, Croatia||3 - 5 Shipping days||14,95€||19,95€||DHL||DHL|
|Europa 5 - Liechtenstein, Switzerland, Norway, Andorra||5 - 7 business days||14,95€||29,95€||DHL||DHL|
|Europa 6 - Gibraltar, Albania, Greenland, Turkey Ukraine.||3 - 5 Shipping days||14,95€||29,95€||DHL||DHL|
|EEUU - Canada||2 - 3 business days||Free||19,95€||DHL||DHL|
|UK||4 - 10 business days||9,95€||Free||UPS||UPS|
How to prepare your return?
How to get a refund?
Can I return to a physical store?
You must keep the electronic receipt or physical receipt of the purchase. Its presentation in the store is necessary for any verification, change, or refund. You must return in perfect condition. If you are not happy, we will refund your money. We will only accept size or model changes on items purchased in our physical store.
If you place an order on our website, you can make an exchange or return to our physical store located in Calle Velázquez 39, 28001 (Madrid). You will have 30 days from the day you received your shoes. We'll make the refund using the same payment method you used to place the order.
More information in the conditions of returns.