Any item purchased at HOFF may be returned within 30 calendar days from the date of arrival of the product. Free shipping and returns in Spain, Portugal and Europe zone 1 (for other countries check our shipping table). One pickup per order will be managed free of charge.
*In countries with return costs, the amount will be discounted from the refund, HOFF will arrange the pick-up with the corresponding transport company.
You can request a refund by clicking here
Once the pick-up is processed, within 24 working hours a courier will pick up the package at the indicated address. Once we receive the return in our warehouse we will refund the amount of the shoes by the same method of payment (between 7-10 days depending on the bank).
You must return the shoes in perfect condition, inside their box and also inside the transport box with which they were delivered. The sneakers must be returned in the same condition in which they were delivered to you, with all the accessories, and the box may not be written on or painted. You can close the box with the "HOFF sticker" that we provide you in the shipment. If you do not have the sticker, you can close it with a seal. If you don't have the transport box with which we sent you the shoes, you can return them without any problem in any other box, as long as it is properly closed.
More information on return conditions.
No changes in size or model are made. You must make a return and a new order.