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Returns

Any item purchased at HOFF may be returned within 30 calendar days from the date of arrival of the product. Free shipping and returns in Spain, Portugal and Europe zone 1 (for other countries check our shipping table). One pickup per order will be managed free of charge.

AREA
DELIVERY TIME
SHIPPING COST
RETURN COST
DELIVERY COMPANY
RETURN COMPANY
Spain - Peninsular1 - 2 business daysFree shippingFree returnSEURSEUR
Balearic Islands - Portugal2 -3 business daysFree shippingFree retunSEURSEUR
Europe 1 - Germany, France, Belgium, Italy, Luxembourg, Netherlands, United Kingdom, Monaco3 - 5 business daysFree shippingFree returnUPSUPS
Europa 2 - Poland, Austria, Denmark, Ireland, Czeck Republic, Sweden4 - 7 business daysFree shipping9,95€DPD GROUPUPS
Europa 3 - Hungary, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Greece4 - 7 business days9,95€14,95€UPSUPS
Europa 4 - Cyprus, Malta, Croatia3 - 5 business days14,95€19,95€DHLDHL
Europa 5 - Liechtenstein, Switzerland, Norway, Andorra5 - 7 business days14,95€29,95€UPSUPS
Europa 6 - Gibraltar, Albania, Greenland, Turkey Ukraine.3 - 5 business days14,95€29,95€DHLDHL
US - Canada2 - 3 business daysFree shipping19,95€DHLDHL

*In countries with return costs, the amount will be discounted from the refund, HOFF will arrange the pick-up with the corresponding transport company.

You can request a refund by clicking here

Once the pick-up is processed, within 24 working hours a courier will pick up the package at the indicated address. Once we receive the return in our warehouse we will refund the amount of the shoes by the same method of payment (between 7-10 days depending on the bank).

You must return the shoes in perfect condition, inside their box and also inside the transport box with which they were delivered. The sneakers must be returned in the same condition in which they were delivered to you, with all the accessories, and the box may not be written on or painted. You can close the box with the "HOFF sticker" that we provide you in the shipment. If you do not have the sticker, you can close it with a seal. If you don't have the transport box with which we sent you the shoes, you can return them without any problem in any other box, as long as it is properly closed.

More information on return conditions.

No changes in size or model are made. You must make a return and a new order.


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