The client must follow the instructions on the screen to execute the purchasing process. The customer can always correct any error in the data entered, change the contents of the shopping cart by including or withdrawal of one or more products from the basket or cancel the entire order during the process Purchase before placing the order. When placing an order, the customer recognizes and declares to have read all the instructions given during the verification process and fully accept these Terms and Conditions. The client formalizes a ordering products through the Website by clicking on the “Pay” button at the end of the order process.

Once the order has been sent, a “Thank you for placing your order in” page will appear HOFF ”and soon the client will receive an email confirming receipt Of the order. In accordance with the provisions of article 63 of the Consumer Law and Article 28 of the LSSI, the order confirmation email contains a Summary of the Terms and Conditions, information on the essential characteristics of the products purchased, a detailed indication of the price and method of payment, information on shipping costs, information on conditions and methods for exercise the right of withdrawal, the address for sending complaints and information on support services and on existing commercial guarantees.

In the event that customers have any questions or concerns when placing an order or if If you have any questions about a previous order, you can contact us through the contact form, or by email in the following address  hello@thehoffbrand.com

HOFF may not take into account and not process an order if there are not enough guarantees solvency, if the orders are incomplete or incorrect, or if the products are no longer They're available. In these cases, we will inform you by email that the contract has not been executed and HOFF has not executed the purchase order, specifying the reasons. All product orders are subject to the their availability and, in this sense, if there are difficulties regarding its supply, or if there are no items left in stock, we reserve the right to facilitate information about substitutes of quality and value equal to or greater than the Customer can order. If you do not wish to order those substitute products, We will refund any amount the customer may have paid.

At the end of your order you will receive an automatically generated confirmation email from our online store, if you have not received it, contact us through from the e-mail hello@thehoffbrand.com

If you receive a defective product contact our customer service team through the e-mail: hello@thehoffbrand.com. You must indicate your order number and attach some photographs of the shoes from all angles as well as the part that you consider defective. Please provide us with as much information as you can as your order number, what is the defective product and the description of the defect, as well as if you prefer a refund or replacement thereof (at no additional cost to you).

You have 30 days, counting from the moment you receive the order, to check if it is in perfect condition or correct (for visible production defects, both packaging, accessories, or any error in the size or model).

You have 30 days from receipt of the order to check whether it is in perfect condition or correct (for visible production defects, whether packaging, accessories, or any error in the size or model).

If the product you have received is not the one you purchased, please contact our customer service team by e-mail: hello@thehoffbrand.com  and they will tell you how to proceed.

Our orders are processed automatically and almost immediately with our logistics, so we are unable to make changes or cancellations on most orders.

Please contact our team immediately athelp@thehoffbrand.comwith your order information and we will do our best to accommodate your request. During times of high order volume, we will not be able to cancel or change orders. We are not responsible for address errors once the package has left our premises.

*Delivery times may be delayed during promotional periods due to high demand for orders.

In no event will HOFF be liable for any costs incurred by customs or for any customs hold. Shipments to destinations requiring customs clearance may require 1 (one) additional day.

The costs of customs duties, gauges or any other charges at destination shall be borne by the addressee. Furthermore, it is the customer's responsibility to make sure at the time of delivery that the shipment is in good condition. Thus, if the box is open or if the appearance of the packaging raises doubts or suspicions about violations of the inviolability of the product, the customer should not receive it, notifying HOFF immediately via e-mail hello@thehoffbrand.com. Exceptional situations may occur that prevent these delivery times from being met, such as promotional periods, unforeseen events with the courier service, system updates or force majeure circumstances. However, HOFF undertakes to notify the customer in the event of any of the above events occurring.

If at the time of delivery, there is an absence at the indicated address and the package cannot be delivered, our courier service will contact the customer in order to find an alternative delivery solution. If, even though alternative delivery solutions have been proposed, the package still cannot be delivered on repeated occasions, it will be returned to our facilities and, once received, we will proceed to reimburse the product or products purchased.

The initial shipping costs will not be refunded. If, once the order has been dispatched and delivered within the specified period, the customer rejects the package, he/she shall be responsible for all costs incurred (transport, customs, taxes, duties, etc.). These costs will be deducted from the refund amount.

Once you have placed your order you will receive regular information by e-mail about the steps completed, you will also receive an e-mail alert when your order leaves our warehouse with the tracking number of the transport company and a link, which you can use to check the progress of the shipment.

1. You must provide the email used at the time of purchase and your order number.
2. Once you select the model, size, and reason for the return, you can indicate a pick-up address. A return label will be sent to you by email, which you should attach to the outside of the box. You can drop off the package at a pick-up point (the nearest locations will be displayed based on your postal code) or arrange for a pick-up at your address.
3. How to prepare your return? Place the products inside their original box, and then inside the shipping box in which they were delivered to you. You must return them in perfect condition. Seal the shipping box; you can use tape. If you no longer have the shipping box, you can return them in any other box as long as it is securely closed.
4. Once we receive the items in our warehouse, we will proceed with the refund of the product amounts (it may take 15-20 days for the refund to reflect in your account, depending on the bank). You will receive an email when the refund has been processed.

*Purchases made at a HOFF Store can be returned at any HOFF Store. Online returns are not available, nor at HOFF Corners in El Corte Inglés.

*France: Purchases made on www.thehoffbrand.com cannot be returned at the HOFF STORE PARIS. Returns will only be accepted through this form.

In no event will HOFF be liable for any costs incurred by customs or for any customs hold. Shipments to destinations requiring customs clearance may require 1 (one) additional day.

The costs of customs duties, gauges or any other charges at destination shall be borne by the addressee. Furthermore, it is the customer's responsibility to make sure at the time of delivery that the shipment is in good condition. Thus, if the box is open or if the appearance of the packaging raises doubts or suspicions about violations of the inviolability of the product, the customer should not receive it, notifying HOFF immediately via e-mail hello@thehoffbrand.com. Exceptional situations may occur that prevent these delivery times from being met, such as promotional periods, unforeseen events with the courier service, system updates or force majeure circumstances. However, HOFF undertakes to notify the customer in the event of any of the above events occurring.

If at the time of delivery, there is an absence at the indicated address and the package cannot be delivered, our courier service will contact the customer in order to find an alternative delivery solution. If, even though alternative delivery solutions have been proposed, the package still cannot be delivered on repeated occasions, it will be returned to our facilities and, once received, we will proceed to reimburse the product or products purchased.

The initial shipping costs will not be refunded. If, once the order has been dispatched and delivered within the specified period, the customer rejects the package, he/she shall be responsible for all costs incurred (transport, customs, taxes, duties, etc.). These costs will be deducted from the refund amount.

Through our contact form or by e-mail:hello@thehoffbrand.com

HOFF Customer Service is available from Monday to Thursday from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:30 p.m. and Friday from 9:00 a.m. to 2:00 p.m. hours or you can contact us by e-mail at hello@thehoffbrand.com*During the months of July and August, the HOFF Customer Service is at your disposition from Monday to Friday from 08:00 to 15:00.

The main advantage of being registered is that all information regarding your orders is saved and allows you to access with a username and password without having to fill in the form data on each purchase.

No, it is not necessary, you can buy as a visitor.

Log in to "My Account" and click on "Edit" where you want to modify your data.

Get in touch with our customer service.

You can unsubscribe by clicking on the following link here

HOFF is casual footwear. It is not intended for sports use, difficult or slippery surfaces.

We use delicate and high quality fabrics, such as suede, chosen for their aesthetic value and comfort. It is therefore recommended not to get them wet to prevent them from spoiling or fading. The most important thing is to make cleaning a regular habit, you have our recommendations here.

Our sneakers have been subjected to temperatures of up to 100º in the INESCOP laboratories without suffering any deterioration. Therefore, we can assure that HOFF footwear is prepared to walk on outdoor surfaces without suffering any damage due to temperature.

We work with suppliers certified by the Leather Working Group. This organization ensures that the leather has been tanned with more sustainable practices such as the use of renewable energy and technologies that reduce water consumption.

Island is a casual dress shoe. We do not recommend getting them wet, sporty use, or difficult surfaces. It is made with delicate and high-quality fabrics, chosen for their aesthetic value and comfort.

You can pay by bank card (Visa, Visa Electron, Mastercard and AMEX) and PayPal.

Yes, prices are published with VAT included.

You can buy normally but the payment will be made in Euros. The commissions for the exchange of currencies depend on the bank, please see the conditions with your bank.

Your card may have been declined for one of the following reasons:

The card could be expired. Check the validity of your card.

You may have entered some incorrect information. Check that you have correctly filled in all the necessary fields.

You may have exceeded your credit limit. Contact your bank to verify that you have not exceeded the authorized purchase limit.

You must enter the code in the "Promotional code" box that will appear in your purchase validation process.

Yes, it is completely safe. We guarantee high data protection in our online store. We use the industry standard secure connection layer (SSL) technology to allow the encoding of potentially sensitive information, such as your name, address and other critically sensitive information such as your credit card data.