If you have any questions or need to get in touch with us, you can contact us via our contact.
1º You must indicate the email address used when you made the order, indicate your order number and date of purchase.
2º Once you have selected the model and size and the reason for return, you will be able to indicate a collection address. A return label will be sent to you by email and you will have to stick it on the outside of the box. You can either drop off the package at a pick up point (the closest ones to your postcode will appear) or organise a pick up at your address.
3º How to prepare your return? Put the products inside their box and in turn inside the transport box in which we delivered them to you. They must be returned in perfect condition. Close the transport box, you can use a seal. If you do not have the transport box, you can return them in any other box as long as it is well closed.
4º Once we have them in our warehouse, we will proceed to refund the amount of the products (between 15-20 days to see it reflected in your account, depending on the bank). You will receive an email when the refund has been made.
*Purchases made in a HOFF Store can be returned to any HOFF Store. Returns cannot be made online or at the HOFF Corner of El Corte Inglés.
*France: Purchases made on www.thehoffbrand.com cannot be returned to HOFF STORE PARIS. Returns will only be accepted via this form.
|Spain - Peninsular
|Balearic Islands - Portugall
|Europe 1 - France, Belgium, Italy, Luxembourg, Netherlands, Monaco
|Europe 2 - Poland, Austria, Denmark, Ireland, Czeck Republic, Sweden
|Europa 3 - Hungary, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Greece
|Europa 4 - Cyprus, Malta, Croatia
|Europa 5 - Liechtenstein, Switzerland, Norway, Andorra
|Europa 6 - Gibraltar, Albania, Greenland, Turkey Ukraine.
In no event will HOFF be liable for any costs incurred by customs or for any customs hold. Shipments to destinations requiring customs clearance may require 1 (one) additional day.
The costs of customs duties, gauges or any other charges at destination shall be borne by the addressee. Furthermore, it is the customer's responsibility to make sure at the time of delivery that the shipment is in good condition. Thus, if the box is open or if the appearance of the packaging raises doubts or suspicions about violations of the inviolability of the product, the customer should not receive it, notifying HOFF immediately via e-mail firstname.lastname@example.org. Exceptional situations may occur that prevent these delivery times from being met, such as promotional periods, unforeseen events with the courier service, system updates or force majeure circumstances. However, HOFF undertakes to notify the customer in the event of any of the above events occurring.
The initial shipping costs will not be refunded. If, once the order has been dispatched and delivered within the specified period, the customer rejects the package, he/she shall be responsible for all costs incurred (transport, customs, taxes, duties, etc.). These costs will be deducted from the refund amount.
Contact and customer service
Via our contact form or by e-mail: email@example.com
HOFF Customer Service is at your disposal from Monday to Thursday from 09:00 to 13:00 and from 14:00 to 17:30 and Friday from 09:00 to 14:00 or you can contact us by e-mail at firstname.lastname@example.org. During the months of July and August the HOFF Customer Service is at your disposal from Monday to Friday from 08:00 to 15:00.