1º You must indicate the email address used when you made the order, indicate your order number and date of purchase.

2º Once you have selected the model and size and the reason for return, you will be able to indicate a collection address. A return label will be sent to you by email and you will have to stick it on the outside of the box. You can either drop off the package at a pick up point (the closest ones to your postcode will appear) or organise a pick up at your address.

3º How to prepare your return? Put the products inside their box and in turn inside the transport box in which we delivered them to you. They must be returned in perfect condition. Close the transport box, you can use a seal. If you do not have the transport box, you can return them in any other box as long as it is well closed.

4º Once we have them in our warehouse, we will proceed to refund the amount of the products (between 15-20 days to see it reflected in your account, depending on the bank). You will receive an email when the refund has been made.

*Purchases made at a HOFF Store may be returned to any HOFF Store. Returns cannot be made online or at the El Corte Inglés HOFF Corner.

You may return the product within a maximum of 30 calendar days from the date of receipt of the product*. It must be returned in perfect condition, in its original box or packaging, keeping the label and with all the accessories.

In the case of returns of the Moleskine diary, it must retain the original plastic film.

Sneaker wipes must be returned in their original packaging and with the closure of the box.

Bags and backpacks must be returned intact, unused, with all their original labels and packaging.

Socks must be returned intact, unworn, with all original labels and packaging.

Pride sneakers cannot be returned.