HOW TO RETURN AN ORDER?
1º You must indicate the email address used when you placed the order and select the order you want to return.
2º Once you have selected the model and size, you can indicate a pick-up address. Within 24h a courier will pick up your order.
3º How to prepare your return? Put the shoes inside their box and in the transport box with which we delivered them to you. You must return them in perfect condition. Close the transport box. You can use a seal. If you do not have the transport box, you can return them in any other box as long as it is well closed.
4º Once we have them in our warehouse, we will proceed to refund them. (between 7-10 days to see it reflected in your account, depending on the bank). You will receive an email when the refund is processed.
For orders from United Kingdom and E.E.U.U. contact help@thehoffbrand,com
Purchases made at a HOFF Store may be returned to any HOFF Store. Returns cannot be made online or at the El Corte Inglés HOFF Corner.
WHAT ARE THE CONDITIONS FOR A RETURN?
You can return our shoes within a maximum period of 30 calendar days from the date of receipt of the product.
The shoes must be returned in perfect condition, in their original box, and with all the accessories.
In the case of Moleskine diary returns, the original plastic film must be kept.
The sneakers wipes must be returned in their original packaging and with the box closure.
The sunglasses in collaboration with Kaleos must be returned in perfect condition, in their original packaging, and with all accessories.
Socks must be returned intact, unworn, with all original labels and packaging.
GIFT CARD and personalized sneakers will not be accepted for return.
ARE SIZE OR MODEL EXCHANGES AVAILABLE?
WHO IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS?
|Spain - Peninsular||1 - 2 business days||Free shipping||Free||SEUR||SEUR|
|Balearic Islands - Portugall||2 -3 business days||Free shipping||Free||SEUR||SEUR|
|Europe 1 - France, Belgium, Italy, Luxembourg, Netherlands, Monaco||3 - 5 business days||5€||Free||UPS||UPS|
|Germany||3 - 5 business days||Free shipping||15€||UPS||UPS|
|Europe 2 - Poland, Austria, Denmark, Ireland, Czeck Republic, Sweden||4 - 7 business days||Free shipping||10€||DPD GROUP||UPS|
|Europa 3 - Hungary, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Greece||4 - 7 business days||10€||15€||UPS||UPS|
|Europa 4 - Cyprus, Malta, Croatia||3 - 5 business days||15€||20€||DHL||DHL|
|Europa 5 - Liechtenstein, Switzerland, Norway, Andorra||5 - 7 business days||15€||30€||DHL||DHL|
|Europa 6 - Gibraltar, Albania, Greenland, Turkey Ukraine.||3 - 5 business days||15€||30€||DHL||DHL|
|USA - Canada||3 - 5 business days||20€||35€||DHL||DHL|
|UK||4 - 10 business days||10€||10€||UPS||UPS|
HOW TO PREPARE YOUR RETURN?
HOW TO GET A REFUND?
CAN I RETURN TO A PHYSICAL STORE?
Any item purchased in our physical store located at Calle Velázquez 39, 28001 (Madrid) will have 30 days to request a return or exchange.
You must keep the electronic receipt or physical receipt of the purchase. Its presentation in the store is necessary for any verification, change, or refund. You must return in perfect condition. If you are not happy, we will refund your money. We will only accept size or model changes on items purchased in our physical store.
If you place an order on our website, you can make an exchange or return to our physical store located in Calle Velázquez 39, 28001 (Madrid). You will have 30 days from the day you received your shoes. We'll make the refund using the same payment method you used to place the order.
More information in the conditions of returns.