1. You must provide the email used at the time of purchase and your order number. You can make your return HERE.
2. Once you select the model, size, and reason for the return, you can indicate a pick-up address. A return label will be sent to you by email, which you should attach to the outside of the box. You can drop off the package at a pick-up point (the nearest locations will be displayed based on your postal code) or arrange for a pick-up at your address.
3. How to prepare your return? Place the products inside their original box, and then inside the shipping box in which they were delivered to you. You must return them in perfect condition. Seal the shipping box; you can use tape. If you no longer have the shipping box, you can return them in any other box as long as it is securely closed.
4. Once we receive the items in our warehouse, we will proceed with the refund of the product amounts (it may take 15-20 days for the refund to reflect in your account, depending on the bank). You will receive an email when the refund has been processed.

*Purchases made at a HOFF Store can be returned at any HOFF Store. Online returns are not available, nor at HOFF Corners in El Corte Inglés.

*France: Purchases made on www.thehoffbrand.com cannot be returned at the HOFF STORE PARIS. Returns will only be accepted through this form.

Under no circumstances will HOFF be held responsible for customs costs or any possible retention by customs. Shipments to destinations requiring customs procedures may need an additional day.

Fees for customs, storage, or any other charges at the destination will be the responsibility of the recipient. Additionally, it is the customer’s responsibility to ensure that the shipment is in good condition upon delivery. If the box is open or there are doubts or suspicions of product tampering, the customer should not accept it and must immediately notify HOFF via email at hola@thehoffbrand.com. Exceptional situations may arise that prevent compliance with these delivery times, such as promotional periods, unforeseen courier issues, system updates, or force majeure. However, HOFF commits to notifying the customer in case any of the aforementioned events occur.

If at the time of delivery there is an absence at the indicated address and the package cannot be delivered, our courier service will contact the customer to find an alternative delivery solution. If, despite proposing alternative delivery solutions, the package continues to be undelivered after repeated attempts, it will be returned to our facilities and, once received, the refund for the product(s) will be processed.

Initial shipping costs will not be refunded. If, after shipping and the scheduled delivery, the customer refuses the package, they will be responsible for all incurred costs (shipping, customs, taxes, duties, etc.). These costs will be deducted from the refund amount.

Via our contact form or by e-mail: hello@thehoffbrand.com

HOFF Customer Service is at your disposal from Monday to Thursday from 09:00 to 13:00 and from 14:00 to 17:30 and Friday from 09:00 to 14:00 or you can contact us by e-mail at hello@thehoffbrand.com. During the months of July and August the HOFF Customer Service is at your disposal from Monday to Friday from 08:00 to 15:00.