TERMS & CONDITIONS
These Terms and Conditions are governed by Spanish law and must be interpreted in accordance with Spanish law. Any disputes arising from the interpretation, validity and/or execution of these Terms and Conditions shall be subject to the jurisdiction of the courts and tribunals of the place of residence or domicile of the customer.
You may return the product within a maximum period of 30 calendar days from the date of the delivery. It must be returned in perfect condition, in its original box or packaging, keeping the label and with all the accessories.
If the product is not returned in perfect condition, HOFF will not accept its return and the customer will have to schedule a pick-up at their own expense. The customer will be notified by email that he will have a maximum period of 60 calendar days to be collected, once this period has expired HOFF will understand that the customer renounces to his products and reserves the right to donate or destroy them according to their condition.
The products described on the Website are for personal use only. Customers may not sell or resell such products. We reserve the right, with or without notice, to cancel or reduce the quantity of products to be delivered to the customer where, in our sole discretion, this would constitute a breach of these Terms and Conditions.
HOFF has made an effort to show the colours of the products as close to reality as possible. However, the colour of the products displayed on screen may be subject to variations depending on the quality of the screen of your device. In this respect HOFF cannot guarantee that the colours displayed on your screen are true to life.
HOFF is a casual dress shoe. It is not intended for sports use, difficult or slippery surfaces. We use delicate, high quality fabrics, such as suede, chosen for their aesthetic value and comfort. You have 30 days from the receipt of your order to check if it is in perfect condition or correct (for visible defects in production, packaging, accessories, or any error in the size or model).
HOFF is the trade name of the company THE HOFF BRAND, S.L. The following terms and conditions of sale regulate the access and use of the website www.thehoffbrand.com (hereinafter "the Website") owned by THE HOFF BRAND, S.L. (hereinafter HOFF).
By visiting the Website or using the services or applications of the Website, the user accepts these Terms and Conditions.
In order to purchase products on the Website customers must: be at least 18 years old or, if they are minors, be duly authorised by their legal guardian and be consumers, understood as such natural persons acting for purposes outside their industry, trade, business and profession.
This contract will be formalised in Spanish and will be governed by Spanish law in accordance with Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defence of Consumers and Users, and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce ("LSSI").
The Hoff Brand, S.L. has carried out actions focused on the internationalisation of the company. These have been co-financed by the Conselleria de Economía Sostenible, Sectores Productivos, Comercio y Trabajo included within the aid programme of Support for the external promotion of the Comunitat Valenciana for the financial year 2019. The project has been supported with a grant of €15,094.67.
For any information and support in relation to the products and modalities of purchase through the Website, the customer can contact us by e-mail at firstname.lastname@example.org by post at the following address:
THE HOFF BRAND C/Juan de Herrera 3903203 Elche (Alicante)
+34 966 655 980
To redeem a discount code, the customer must enter their code in the "promotional code" box during the checkout process on the Website. Offer codes are case sensitive and must always be entered as they appear.
Only one offer code may be used per order.
Discount codes cannot be combined with other promotions or gifts, nor can they be used with already discounted items.
Codes, gift cards, discounts and other online promotions are only applicable on the Website. Codes, gift cards, discounts and other promotions generated in-store will not be valid on the website.
The seller is THE HOFF BRAND SL, with registered office at Calle Juan de Herrera 39 03203 Elche (Alicante) and CIF B54929237.
During the purchase process, certain personal data will be requested. All fields marked with an asterisk (*) indicate that it is compulsory to provide personal data.
HOFF guarantees full and complete compliance with the obligations set out in Organic Law 15/1999, of 13 December, on the Protection of Personal Data, as well as those set out in its implementing regulations, approved by Royal Decree 1720/2007 of 21 December and other applicable regulations. For this purpose, HOFF will adopt the necessary technical measures to prevent the alteration, loss or unauthorised processing of the personal data you provide, taking into account the limitations of the Internet, and cannot guarantee the absolute impregnability of the Internet.
The personal data you provide will be included in a file owned by HOFF, in order to manage the online purchase of the products offered on the Website and to send you information about them, by any means of communication, including electronic.
The customer must follow the instructions that appear on the screen to execute the purchase process. The customer may always correct any errors in the data entered, change the contents of the shopping basket by adding or removing one or more products from the basket or cancel the entire order during the purchase process before placing the order. By placing an order, the customer acknowledges and declares to have read all the instructions given during the checkout process and accepts these Terms and Conditions in full. The customer places an order for products through the Website by clicking on the "Pay" button at the end of the order process.
Once the order has been submitted, a "Thank you for placing your order with HOFF" page will appear and shortly thereafter the customer will receive an email confirming receipt of the order. In accordance with the provisions of Article 63 of the Consumer Act and Article 28 of the LSSI, the order confirmation e-mail contains a summary of the Terms and Conditions, information about the essential characteristics of the purchased products, a detailed indication of the price and method of payment, information about shipping costs, information about the conditions and methods for exercising the right of withdrawal, the address for sending complaints and information about support services and existing commercial guarantees.
If an order confirmation does not arrive within 24 hours of placing an order, the customer may contact us for assistance on +34 966 655 980 at the following address: email@example.com
Should customers have any questions or concerns when placing an order or if they have any queries about a previous order, they can contact us via the contact form, by telephone on +34 966 655 980 or by e-mail at the following address firstname.lastname@example.org.
HOFF may disregard and not process an order if there are insufficient guarantees of creditworthiness, if orders are incomplete or incorrect, or if products are no longer available. In such cases, we will inform by email that the contract has not been executed and that HOFF has not executed the purchase order, specifying the reasons. All orders for products are subject to availability and, in this regard, if there are difficulties in supply, or if there are no items left in stock, we reserve the right to provide information about substitute products of equal or superior quality and value which the customer may order. If you do not wish to order such substitute products, we will refund any amount you may have paid.
The intellectual property rights of the website www.thehoffbrand.com its source code, design, navigation structures and the different elements contained therein are owned by HOFF, who has the exclusive rights to exploit them in any way and in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.
All prices quoted for products available through the Website are inclusive of VAT at current rates and are denominated in Euros. Currency exchange fees depend on the bank, please check the conditions with your bank. Shipping costs will be added to the price of the products and are indicated separately on the order form.
The final price of the product will depend on the market to which the shipment is made.
Sales period are based on the coutry period.
Once the order has been placed, i.e. with the acceptance of these terms and conditions and the confirmation of the purchase process, HOFF will always send an email to the user confirming the details of the purchase made.
HOFF assumes no responsibility when the delivery of orders is not carried out as a result of the data provided by the user being false, inaccurate or incomplete as well as for reasons attributable to the user.
HOFF will take all necessary measures to ensure that delivery can be made within the agreed period.
HOFF considers the payment information, by any of the enabled systems, a necessary condition to maintain delivery times. However, the deadlines indicated to the user are an estimate and may vary for reasons of logistics or force majeure. In the event of delays, the user will be informed in good time.
Each delivery is considered to have been made from the moment at which HOFF or the transport company contracted by it makes the product available to the user.
Orders are processed and delivered exclusively on working days (Monday to Friday, excluding public holidays). Orders placed on Saturday and Sunday will be processed on the next working day.
For reasons beyond HOFF's control, pre-order orders may be subject to delivery delays. HOFF is not responsible for these delays caused by third parties.
If you receive a defective product please contact our customer service team via e-mail: email@example.com. On the form you should request a return and indicate "the product is damaged" in the reason for return.
Please provide us with as much information as possible such as your order number, which product is defective and the description of the defect, as well as whether you prefer a refund or a replacement (at no additional cost to you).
Once we have received the information, our customer service team will contact you. In the event that additional information about the product is requested, this must be sent within 7 days. If the deadline expires and the requested information has not been sent, any possibility of exchange or refund will be cancelled.
The customer may communicate any type of incident or claim arising from the purchase through the website by the means provided in the contact tab of these Terms and Conditions.
The user is obliged to pay at the time of placing the order through the means of payment accepted by HOFF.
HOFF will only accept payments made by credit or debit card (Visa, Visa Electron, MasterCard or AMEX) or through PayPal or Klarna.
In order to provide maximum security to the payment system, HOFF uses secure payment systems from leading financial entities in electronic commerce. In this sense, the confidential data of the payment is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. For payment with Visa, MasterCard and American Express cards, HOFF only accepts CES (Secure Electronic Commerce) transactions with the 3D Secure international protocol, distinguished by the Verified by Visa, MasterCard SecureCode and American Express Safekey logos. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, you will connect with the issuing bank, which will request that you authorize the operation by means of a personal authentication code. The operation will only be carried out if the issuing bank of the credit card confirms the authentication code. Otherwise, the transaction will be rejected.
All payments will entail the issuance of an invoice in the name of the user. The invoice will be sent to the email address provided by the user and/or delivered together with the purchased product.
The company has received a grant from the Valencian Institute of Business Competitiveness (IVACE) within the subsidy program for SME Digitization projects. The objective of the project is to implement a server for hosting the ERP Microsoft AX. In addition, the sales channel is going to be automated through a B2B application for the commercial network through the B2B web, it is also wanted to automate storage and improve the online sales platform and the installed ERP. This subsidy is financed by the European Regional Development Fund (ERDF ). The amount granted was €25,666.80.
The Hoff Brand, S.L. has carried out actions focused on the internationalization of the company. These have been co-financed by the Ministry of Sustainable Economy, Productive Sectors, Commerce and Labor included in the aid program to Support the foreign promotion of the Valencian Community for 2020. The project has been supported with a grant of €14,635.83. The Hoff Brand, S.L. has carried out actions focused on the internationalization of the company. These have been co-financed by the Ministry of Sustainable Economy, Productive Sectors, Commerce and Labor included in the aid program to Support foreign promotion of the Valencian Community for the year 2021. The project has been supported with a grant of €50,000.00.
THE HOFF BRAND, S.L. ha participado en el Programa de Ayudas para el programa de fomento de la conversión a indefinido de contratos temporales por el que ha recibido una subvención de 25.270 €. Estas ayudas son concedidas por el Servicio Valenciano de Empleo y Formación y tienen el objetivo de incentivar la contratación indefinida.
Online order delivery options:
Collection in HOFF STORE VELÁZQUEZ shop - Free of charge. At the shop of your choice in 2-3 working days. With the order confirmation. If another person comes in your place, he/she must also present an ID card or similar. If the order is not collected within 15 days, it will be returned and refunded to the original payment method.Exchange/returns: The deadline for exchanges and returns is 30 days from the date of purchase. It is essential to present the receipt of purchase. The refund will be made to the original method of payment. Remember that exchanges and returns can only be made in the same country/region in which the items were purchased. Special conditions for exchanges and returns of some items: Personalised items: It will not be possible to make exchanges or returns on personalised shoes.
Gift vouchers: For purchases made with gift vouchers, it will only be possible to exchange (for size or model) or return via a credit card.
In-store reservation: You can make an in-store product reservation. You will receive a confirmation by phone when the product is ready for collection. After this period of 72 hours, the reservation will expire.