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Returns & exchanges

RETURNS IN SPAIN

Every article bought at HOFF can be returned within 30 natural days from the reception date. It must be return in perfect conditions. HOFF will manage for free the return of the first pair per order in Peninsula and Balearic Islands ( Portugal excluded)

You can make the return through here


Once we process the return, within 24 working hours a carrier will pick up your package at the address you told us. Once received the product at our warehouse we will proceed to make the refund. It will be made via the same payment method used to make the purchase. The refund will be shown in your bank account in between 7 to 10 days (depending on the bank). The original transport expenses won’t be returned.

The trainers must be returned in the same carton box in which they were delivered and in perfect conditions, laces included.

The box cannot be painted or written. You must close the box with the HOFF label placed inside the package, If you don’t have it please close it with plastic seal. If you don’t have the original transport box you can return them in another box as long as it is well closed.

INTERNATIONAL EXCHANGES

Every article bought at HOFF can be returned within 30 natural days from the reception date. HOFF will manage for free the return of the first pair per order (only for Countries of the European Union). For other countries, charges for return will be borne by the customer.

You can make the return through here.

ORDERS MADE BEFORE THE 9TH OF FEBRUARY 2020.

If you made your order before the 9th of February and you want to make and exchange or return please contact us by email at cambios@thehoffbrand.com

More information in conditions of exchanges and returns.


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