Terms & conditions

Applicable Law and Jurisdiction

These Terms and Conditions are regulated by Spanish law and should be interpreted in accordance with Spanish law ñ waves.
The conflicts that, where appropriate, bring cause of the interpretation, validity and / or execution of these Terms and Conditions will be subject to the competence of the courts and tribunals of the client's place of residence or domicile.


As soon as the purchase process is finished, the product will be sent by the means that HOFF makes available to the user.

Shipping costs are borne by the customer. Check our Shipping Rate:





Spain - Peninsula

24 - 48 business hours

Free Shipping


Spain - Balearic Islands - Portugal

2 - 3 business days

Free Shipping


Europe 1 - Germany, France, Austria, Belgium, Italy, Luxembourg, Netherlands, United Kingdom, Denmark, Slovakia, Slovenia, Poland, Czech Republic

2 - 3 business days € 5.95 SEUR

Europe 2 - Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Romania, Sweden

4 - 5 business days € 9.95


Europe 3 - Cyprus, Greece, Malta

5 - 6 business days

€ 19.95


Europe 4 - Monaco, Andorra

2 - 3 business days

€ 9.95 DHL

Europe 5 - Gibraltar, Liechtenstein, Switzerland, Norway, Albania, Greenland, Turkey, Ukraine

3 - 4 business days



North America - USA

2 -3 business days

€ 9.95


In no case will HOFF be responsible for the costs incurred by customs or the possible retention thereof.

Shipments to destinations that require customs procedures may require an additional 1 (one) day. The expenses of councils, gates or any other lien at destination will be borne by the recipient.

It will also be the responsibility of the client to make sure at the time of delivery, that the shipment is in good condition. In this way, if the box is open or if due to the appearance of the packaging, doubts or suspicions arise about violations of the inviolability of the product, the customer must not receive it, immediately notifying HOFF through the e-mail

Exceptional situations may occur that prevent these delivery deadlines from being met, such as promotional periods, unforeseen with the courier service, system updates or circumstances of force majeure. However, HOFF undertakes to notify the client in the event of any event described above.

If at the time of delivery, there is absence at the address indicated and the package cannot be delivered, our courier will contact the customer in order to find an alternative delivery solution. If, even if you have proposed alternative delivery solutions, the package cannot be delivered repeatedly, it will be returned to our facilities and, once received, we will proceed to reimburse the product or products purchased. Initial shipping costs will not be returned.


The products described on the Website are for personal use only. Customers may not sell or resell such products. We reserve the right, with or without notice, to cancel or reduce the quantity of products to be delivered to the customer when, in our sole discretion, it constitutes a breach of these Terms and Conditions.

HOFF has made an effort to show the colors of the products in the closest way to reality. However, the color of the products that appear on the screen may be subject to variations depending on the quality of the screen of your device. In this sense, HOFF cannot guarantee that the colors that appear on your screen will fit true to reality.

HOFF is casual footwear. It's intended for sports use, difficult or slippery surfaces. We use delicate and high quality fabrics, such as suede, chosen for their aesthetic value and comfort.

You have 30 days, counting from the moment you receive the order, to check if it is in perfect condition or correct (for visible production defects, both packaging, accessories, or any error in the size or model)

General disposition

HOFF is the commercial name of THE HOFF BRAND, S.L. The following terms and conditions of sale regulate the access and use of the website (hereinafter “the Website”) owned by THE HOFF BRAND, SL (hereinafter, HOFF) .

By visiting the Website or using the services or applications of the Website, the user accepts these Terms and Conditions.

In order to buy products on the Website, customers must: be at least 18 years old ñ os or, if they are minors, be duly authorized by your legal guardian and be consumers, understanding as such natural persons that act for purposes outside their industry, trade, business and profession.

This contract will be formalized in Spanish
ñ ol and will be regulated by Spanish law ñ wave according to Law 3/2014, of March 27, which modifies the text recast of the General Law for the Defense of Consumers and Users, and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (“LSSI”).

The Hoff Brand, S.L. He has carried out actions focused on the internationalization of the company. These have been co-financed by Ministry of Sustainable Economy, Productive Sectors, Commerce and Labor included in the program to support the external promotion of the Valencian Community for the year 2019. The project has been supported with a grant from € 15,094.67.


For any information and support in relation to the products and methods of purchase through the Website, the customer can contact us by email at or by mail to the following address:

C / Juan de Herrera 39
03203 Elche (Alicante)

Discount Codes

To redeem an offer code, the customer must enter their code in the "promotion code" box during the purchase process on the Website. Offer codes are case sensitive and must always be entered as they appear.

Only one offer code may be used per order.

Seller ID

The seller is THE HOFF BRAND SL, with registered office at Calle Félix Rodríguez de la Fuente, 82-2 03203 Elche (Alicante) and CIF B54929237.

Personal data protection

Certain personal data will be requested during the purchase process. All boxes that include the asterisk symbol (*) indicate the obligation to provide personal information.

HOFF guarantees full and full compliance with the obligations set forth in Organic Law 15/1999, of December 13, on the Protection of Personal Data, as well as those provided in its Development Regulations, approved by the Royal Decree 1720/2007 of December 21 and other applicable regulations. For these purposes, HOFF will adopt the necessary technical measures to avoid the alteration, loss or unauthorized processing of the personal data you provide, taking into account the limitations presented by the Internet, not being able to guarantee the absolute impregnability of the Internet.

The personal data you provide will be included in a file owned by HOFF, in order to manage the online purchase of the products offered on the Website as well as send you information about them, by any means of communication, including electronic.

The user has the right to access the information that concerns him collected in the HOFF file, rectify it if it is wrong, cancel it or oppose its treatment through email or written communication addressed to HOFF, in the address indicated in the Legal Notice of this Website. You can find all the information regarding our Privacy Policy by clicking here


HOFF may translate these Terms and Conditions, its Privacy Policy, or any other operating norm, policy or procedure that may be published on the Website. The Spanish version will prevail in case of conflict.

Order Placement

The customer must follow the instructions on the screen to execute the purchase process. The customer can always correct any error in the data entered, change the contents of the shopping cart by including or removing one or more products from the cart or cancel the entire order during the purchase process before placing the order. When placing an order, the customer acknowledges and declares that he has read all the instructions issued during the verification process and fully accepts these Terms and Conditions. The customer formalizes an order for products through the Website by clicking on the “Pay” button at the end of the order process.

Once the order has been sent, a page will appear "Thank you for placing your order in HOFF" and soon the client will receive an email confirming receipt of the order. In accordance with the provisions of article 63 of the Consumer Law and article 28 of the LSSI, the order confirmation email contains a summary of the Terms and Conditions, information on the essential characteristics of the products purchased, an indication detailed price and payment method, information on shipping costs, information on the conditions and methods for exercising the right of withdrawal, the address for sending complaints and information on support services and on existing commercial guarantees. < / span>

Intellectual or Industrial Property

The intellectual property rights of the page, its source code, design, navigation structures and the different elements contained therein are owned by HOFF, to whom the exclusive exercise of the rights corresponds of exploitation of them in any form and in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with the applicable Spanish and European legislation.


All prices indicated for products that are available through the Website include VAT at current rates and are denominated in euros. The commissions for the exchange of currencies depend on the bank, please see the conditions with your bank. Shipping costs will be added to the price of the products and are indicated separately in the order form.



For the return to be accepted by HOFF, the following must be met requirements:

 1. That the product be returned in perfect condition.

 2. That the product has not suffered any damage due to improper use.

 3. That it be in the same conditions in which it was delivered: keeping both its original box, as all the initial content of it (cords, bag ...). HOFF is entitled to refuse any return, in the case in which it is not comply with the guidelines set forth above. Once any return is rejected, the customer will have 3 months to collect and / or withdraw your order from the central facilities, carrying the costs of pick up If in 3 months it has not been collected, said package will be delivered to the charity.


All items purchased at HOFF may be returned within 30 calendar days from the date of receipt of the product. The product must be returned in perfect condition. Free shipping and returns in Spain, Portugal and Europe zone 1 (for other countries see our shipping table). Within 24 working hours a courier will pick up the package at the address indicated in the order. If the courier is not able to pick up the package because the customer is absent, the customer must deposit the package at the courier office that is in his area (HOFF will indicate the address). A free pickup will be managed per order. If a second pickup is requested on the same order, transportation costs will be paid by the customer. Once the return is approved, you must send the package through the postal service that you consider appropriate to the address: THE HOFFBRAND SL C/ Juan de Herrera, 39, 03203 Elche (Alicante) Shipping costs as well as taxes and/or customs will be paid by the customer.


Once the item has been received and the return has been approved and authorized, you will receive a confirmation email indicating that the amount of the product or products to be returned will be paid by the same method of payment used. Initial shipping costs and taxes and/or customs will not be refunded. The amount will be reflected in your account within approximately 7-10 working days, from the moment you have received the return confirmation email and depending on the conditions of each bank.


For all other countries, charges for returns will be borne by the customer. You will have 30 calendar days to request the return. The cost of the return shipment will be deducted from the amount to be refunded. HOFF will process the collection with the corresponding transport company. Once the return has been approved, you will be provided with a return label to stick on the outside of the box. Within 24 working hours a courier will pick up the package at the address indicated in the order. If the messenger could not make the collection when absent, the customer must deposit the package in the courier office that corresponds by area (HOFF will indicate the address).


The cost of the return shipment will be deducted from the amount to be refunded. HOFF will arrange the collection with the corresponding transport company. Once the article has been received and the return has been approved and authorized, you will receive a confirmation email indicating that the amount of the product or products to be returned will be paid by the same method of payment used. Initial shipping costs and taxes and/or customs will not be refunded. The amount will be reflected in your account within approximately 7-10 working days, from the moment you have received the return confirmation email and depending on the conditions of each bank.

Order inquiries

Once the order is formalized, that is, with the acceptance of these terms and conditions and the confirmation of the purchase process, HOFF will always send an email to the user confirming the details of the purchase made.

HOFF assumes no responsibility when the delivery of orders is not made as a result of the data provided by the user being false, inaccurate or incomplete as well as due to causes attributable to the user.

HOFF will take all necessary measures so that the delivery can be made within the agreed period.

HOFF considers the payment information, by any of the enabled systems, a necessary condition to maintain delivery times. However, the deadlines indicated to the user are an estimate and may vary for reasons of logistics or force majeure. In case of delays, it will be informed in a timely manner.

Each delivery is considered made from the moment in which HOFF or the transport company hired by it makes the product available to the user.
Orders are processed and delivered exclusively on business days (Monday through Friday, excluding holidays). Orders placed on Saturday and Sunday will be processed the next business day.

For reasons beyond HOFF orders placed in preorder may suffer delays in delivery. HOFF no will assume responsibility for these delays arising from third-party actions.

If you receive a defective product contact our customer service team via email: contact @ thehoffbrand .com or through the contact form . On the form you must request a return and on return reasons indicate " the product is damaged " .
Please provide us with as much information as you can, such as your order number, what is the defective product and the description of the defect, as well as if you prefer a refund or a replacement thereof (without any additional cost for you).

Once the information is received, the customer service team will contact you. In the event that additional information about the product is requested, it must be sent within 7 days. S i the deadline expires and the requested information has not been sent, any possibility of exchange or refund will be canceled.

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The customer may communicate any type of incident or claim derived from the purchase through the website by the means provided in the contact tab of these Terms and Conditions.

Payment Methods

The user is obliged to pay at the time of placing the order through the means of payment accepted by HOFF.

HOFF will only accept payments made by credit or debit card (Visa, Visa Electron, MasterCard or AMEX) or through PayPal.

In order to give maximum security to the payment system, HOFF uses secure payment systems from leading financial entities in electronic commerce. In this sense, confidential payment data is transmitted directly and in an encrypted form (SSL) to the corresponding financial entity. For the payment with Visa, MasterCard and American Express cards, HOFF only accepts CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol distinguished by the Verified by Visa, MasterCard SecureCode and American Express Safekey. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, it will connect to the issuing bank of the bank, which will request that you authorize the operation through a personal authentication code. The operation will only be carried out if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

Any payment will entail the issuance of an invoice in the name of the user. The invoice will be sent to the email address provided by the user and / or delivered together with the product purchased.


The company has received a grant from the Instituto Valenciano de Competitividad Empresarial (IVACE) within the programme of subsidies for SME digitalisation projects. The aim of the project is to implement a server for hosting the ERP Microsoft AX. In addition, the sales channel will be automated by means of a B2B application for the commercial network through the B2B web, the aim is also to automate storage and improve the online sales platform and the ERP installed. This subsidy is financed by the European Regional Development Fund (ERDF). The amount awarded was €25,666.80.


Online order delivery options:

In-store pickup - FREE At the store of your choice in 2-3 business days. Bring the order confirmation. If another person comes in your place, he/she must also present an ID card or similar. If the order is not picked up within 15 days, it will be returned and refunded in the original payment method.

Size change/returns: The deadline for size changes and returns is 30 days from the date of purchase. It is essential to present the purchase receipt. The refund will be made to the original method of payment. Remember that size changes and returns can only be made in the same country/region where the items were purchased.

Special conditions for size changes and returns of some items: Personalized items: It will not be possible to make size changes or returns on personalized sneakers.

Gift vouchers: For purchases made with gift vouchers, it will only be possible to change (for size or model) or return through a credit card.

In-store reservation: You can make an in-store product reservation. You will receive a confirmation by phone when the product is ready to be picked up. After this period of 72 hours, the reservation will expire.