1ºYou must indicate the email address used when you placed the order and select the order you want to return.
2º Once you have selected the model and size, you can indicate a pick-up address. Within 24h a courier will pick up your order.
3ºHow to prepare your return? Put the shoes inside their box and in the transport box with which we delivered them to you. You must return them in perfect condition. Close the transport box. You can use a seal. If you do not have the transport box, you can return them in any other box as long as it is well closed.
4º Once we have them in our warehouse, we will proceed to refund them. (between 15-20 days to see it reflected in your account, depending on the bank). You will receive an email when the refund is processed.
*Purchases made at a HOFF Store may be returned to any HOFF Store. Returns cannot be made online or at the El Corte Inglés HOFF Corner.
In the case of returns of the Moleskine diary, it must retain the original plastic film.
Sneaker wipes must be returned in their original packaging and with the closure of the box.
Bags and backpacks must be returned intact, unused, with all their original labels and packaging.
Socks must be returned intact, unworn, with all original labels and packaging.
Free shipping and returns in Spain (for the rest of the countries see our shipping table). One collection per order will be managed free of charge.
|Spain - Peninsular||1 - 2 business days||Free shipping||Free||SEUR||SEUR|
|Balearic Islands - Portugal||2 -3 business days||Free shipping||Free||SEUR||SEUR|
|Europe 1 - France, Belgium, Italy, Luxembourg, Netherlands, Monaco||3 - 5 business days||5€||Free||UPS||UPS|
|Germany||3 - 5 business days||Free shipping||15€||UPS||UPS|
|Europe 2 - Poland, Austria, Denmark, Ireland, Czeck Republic, Sweden||4 - 7 business days||Free shipping||10€||DPD GROUP||UPS|
|Europe 3 -Hungary, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia, Greece||4 - 7 business days||10€||15€||UPS||UPS|
|Europe 4 - Cyprus, Malta, Croatia||3 - 5 business days||15€||20€||DHL||DHL|
|Europe 5 - Liechtenstein, Switzerland, Norway, Andorra||5 - 7 business days||15€||30€||DHL||DHL|
|Europe 6 - Gibraltar, Albania, Greenland, Turkey Ukraine.||3 - 5 business days||15€||30€||DHL||DHL|
|USA - Canada||3 - 5 business days||20€||35€||DHL||DHL|
|UK||4 - 10 business days||10€||10€||UPS||UPS|
*In countries with return costs, we will deduct this cost from the refund. HOFF will arrange the collection with the corresponding transport company. In any case, HOFF is to be responsible for the costs caused by customs or the possible retention in the same. Shipments with destinations requiring customs clearance may require 1 (one) additional day. The costs of customs clearance, gauges or any other charges at destination shall be paid by the recipient.