Manage returns

1ºYou must indicate the email address used when you placed the order and select the order you want to return.

2º Once you have selected the model and size, you can indicate a pick-up address. Within 24h a courier will pick up your order.

3ºHow to prepare your return? Put the shoes inside their box and in the transport box with which we delivered them to you. You must return them in perfect condition. Close the transport box. You can use a seal. If you do not have the transport box, you can return them in any other box as long as it is well closed.

4º Once we have them in our warehouse, we will proceed to refund them. (between 15-20 days to see it reflected in your account, depending on the bank). You will receive an email when the refund is processed.

*Purchases made at a HOFF Store may be returned to any HOFF Store. Returns cannot be made online or at the El Corte Inglés HOFF Corner.

You may return the product within a maximum of 30 calendar days from the date of receipt of the product*. It must be returned in perfect condition, in its original box or packaging, keeping the label and with all the accessories.

In the case of returns of the Moleskine diary, it must retain the original plastic film.

Sneaker wipes must be returned in their original packaging and with the closure of the box.

Bags and backpacks must be returned intact, unused, with all their original labels and packaging.

Socks must be returned intact, unworn, with all original labels and packaging.